Due to the personalised nature of our jewellery, custom and made-to-order pieces are generally not eligible for refund or exchange for change of mind.

Ready-to-wear items may be eligible for return subject to:

• being unworn and in original condition,
• return approval,
• return within the specified return period.

Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.

Customers are entitled to remedies for products that:

• are faulty,
• significantly differ from description,
• are not of acceptable quality.

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Warranty

We provide a manufacturing warranty covering faults arising from workmanship or manufacturing defects.

This warranty does not cover:

• general wear and tear,
• accidental damage,
• misuse,
• loss or theft,
• improper care,
• damage caused by third parties or unauthorised jewellers.

Natural characteristics in gemstones, including inclusions, are not considered faults.

Warranty claims are assessed at our discretion.

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Jewellery Care

Jewellery should be handled with appropriate care.

We recommend removing jewellery during:

• exercise,
• heavy lifting,
• swimming,
• cleaning,
• manual labour.

Prongs and settings naturally wear over time and should be inspected periodically.

Failure to properly maintain jewellery may void warranty coverage.